Terms of Use
Last updated 4 October 2026
By creating an account you agree to these terms. They are written to be read rather than skipped, and the first section is the one that matters.
ClanTrack is not a rescue service
We do not contact emergency services, and nobody is watching your clan for you. When a phone goes quiet or a battery runs low, we tell the other members of the clan. That is all that happens.
If you or someone else is in danger, call your local emergency number yourself. Do not wait for an alert, and do not assume anyone has been sent.
It will sometimes fail
ClanTrack depends on things outside our control, and any of them can stop it working exactly when it matters:
- The phone's battery, and its power management, which can stop location sharing without warning — especially on settings like "Optimised" battery or power saving.
- GPS accuracy, which is poor indoors, between tall buildings and in bad weather.
- Mobile signal and Wi-Fi.
- Our server, Google's and Apple's notification services, and the phones receiving the alerts.
Treat it as one way of keeping in touch, never the only one.
Consent comes first
- Only invite people who want to share their location with your clan. Everyone joins by accepting on their own phone; never do that on someone's behalf without their agreement.
- If you set up ClanTrack for someone else — for example an older relative — you must have their agreement, and they must be able to see that ClanTrack is running. Care mode exists to prevent accidents, not to hide anything, and is shown on the person's own screen.
- Do not use ClanTrack to follow someone who has not agreed to it. Accounts used that way will be closed.
Your account
- Keep your password to yourself.
- Give us an email address you can receive, because it is how you confirm and recover the account.
Paying
The app is free. If a paid service is offered later (for example on the website), it will be described here before anyone is charged.
Your data stays yours
You can pause sharing, leave a clan or delete your account at any time — see the Privacy Policy.
Liability
ClanTrack is provided as is, without warranty of any kind. To the fullest extent the law allows, we are not liable for injury, loss or damage arising from using it or relying on it — including a position that was wrong or out of date, or an alert that did not arrive or arrived late.
Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
Ending it
You can stop using ClanTrack and delete your account whenever you like. We may suspend an account that abuses the service or endangers others, and we will say why.
Law
These terms are governed by the law of South Africa.